Returns & Exchange Policy

This policy applies to purchases made through our official website.

Conditions for Returns and Replacements:

Eligibility:

  • Incorrect item delivered.
  • Item delivered damaged.
  • Item has a manufacturing defect.

Contact us within 3 days of receiving the package to report any of these issues. All returns are processed as store credit only. No refunds will be issued. A return shipping fee of INR 200 will be deducted from the store credit upon approval. Store credits are valid for up to 8 months from the date of issue. Returned items must be in their original condition—unworn, unused, and unwashed—with original tags attached.

Ineligibility:

  • Custom-made items.
  • Items not returned in their original condition.
  • Items that have been used, worn, or altered.
  • Items with makeup stains or any scent (e.g., perfume).
  • Sale items, gift cards, store credits, and accessories.

Processing Timeframes:

  • Store credits for returns will be processed within 3-4 business days after the returned item passes our quality inspection.\
  • Replacement packages for exchanges will be dispatched within 7 days of receiving the returned item.

Exchange or Return Process:

  1. Provide the reason for your return/exchange when submitting your request.
  2. Once approved, we will arrange a courier pickup at your provided address within 2-3 working days. Notify us of any changes to your pickup address when placing the request.
  3. After the return is received and passes quality inspection, we will process the store credit within 2-3 business days.

Refund Policy:

Refunds will only be provided if you receive a faulty, damaged, or incorrect item. Please contact us immediately at +91-9166036090 via Whatsapp only with your order number and images of the issue. We will work to resolve the matter promptly.

You can expect a refund within 7-10 days via the same getaway payment was made.

Additional Notes:

  • Orders placed using store credits cannot be returned or exchanged.
  • If you ship the garment back yourself, we will not be liable for any loss incurred during the return shipment.

For any questions, please reach out to our customer service team at +91-9166036090

Thank you for your understanding and cooperation.