Terms of Service

2 ORDERING GOODS FROM US

 

2.1 Below, we set out how a legally binding contract between you and us is made.

2.2 You will need to register on the site with information about yourself which is accurate, current and complete. The password you provide should be kept secure and you must notify us of any breach of security or unauthorised use of your account.

2.3 You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it

2.3.1 When you place your order at the end of the online checkout process (i.e. when you click on "Pay"), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

2.3.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the goods are unavailable;

(b) we cannot authorise your payment;

(c) you are not allowed to buy the goods from us;

(d) we are not allowed to sell the goods to you;

(e) you have ordered too many goods; or

(f) there has been a mistake on the pricing or description of the goods.

2.3.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a) a legally binding contract will be in place between you and us; and

(b) we will dispatch the goods to you, or inform you of the estimated dispatch date.

 

3 DELIVERY

 

3.1 Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.

3.2 We will deliver your purchases using the delivery method that you select during the checkout process.

3.3 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 2.3.3). This date is an estimate only and we do not guarantee to deliver the goods on that date.

3.4 We require that all deliveries are signed for by a person at the delivery address. You agree that delivery takes place when the goods are signed for at the delivery address and the signature of the person at the delivery address is conclusive evidence that the signed-for goods have been delivered to you at that address.

NATURE OF THE GOODS

 

5.1 While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.

5.2 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

5.3 Many of our garments are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault.

5.4 The packaging of the goods may be different from that shown on the site.